Ozone :: Frequently Asked Questions
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"Nice variety of toys, and your articles are so freaking funny! We love your work, please keep it up."
-- Stephen M., Winnipeg, MAN
FREQUENTLY ASKED QUESTIONS
If you're searching for answers to questions about shipping, security or general care and maintenance of your favourite Ozone toy, you're in the right place. Get answers to some of our most commonly asked questions. Have a question we haven't covered? Please let us know! We'll promptly respond to your Email and point you in the right direction.
RETURNS AND REFUNDS
Q1: My OzoneToys.com product doesn't work properly. What do I do?
At Ozone, we pride ourselves on prompt and diligent customer service. If you receive a faulty or damaged, product, just return it to us stating the nature of the defect, and we'll promptly send you a replacement. You can always find our mailing address in the Contact Us section located at the top of every Ozone Web page. Top
Q2: What is your exchange policy?
Our exchange policy is quite simple and designed with the client in mind: we simply do not accept merchandise for exchange or refund unless it is damaged or defective. Health and hygiene reasons prohibit Ozone from reselling any returned merchandise regardless of condition. Top
 
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