If you're searching for answers to questions about shipping, security
or general care and maintenance of your favourite Ozone toy, you're
in the right place. Get answers to some of our most commonly asked
questions. Have a question we haven't covered? Please let us know!
We'll promptly respond to your Email and point you in the right
direction.
Q1: How secure is OzoneToys.com?
At OzoneToys.com, the security of your personal
and financial information is our number one priority. Rest
assured that every Ozone transaction is safeguarded by 128-bit
encryption, ensuring a security level similar to Ebay or Amazon.
For a closer look at our security procedures, please visit our
Privacy and Security section.
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Q2: Does OzoneToys.com protect my privacy?
ABSOLUTELY. Ozone's mandate is to treat each order
and customer enquiry with the utmost discretion. Customers are the
lifeblood of Ozone, and we stake our reputation on ensuring the
privacy and confidentiality of each and every visitor to
OzoneToys.com.
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Q3: What does OzoneToys.com do with my personal
information?
If you are a registered customer, your personal
information will be safeguarded on our secure servers for your
convenience. If you choose to make a purchase without registering
with OzoneToys.com, your information will be kept for the
duration of the financial transaction, and then destroyed. Some
companies earn incremental revenue by selling or trading customer
information. Rest assured that this will never happen at Ozone.
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Q4: Do I need to register with OzoneToys.com?
Registration is a customer convenience, not a
requirement. If you're a frequent visitor and make multiple
purchases over time, registering with Ozone will safeguard your
credit card information and mailing address to facilitate your
checkout process. Registration also provides membership
benefits, such as volume discounts.
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Q5: How will my order arrive?
We recognize that most Ozone customers want to
maintain their privacy when ordering our products. Any product
you purchase from OzoneToys.com will arrive at your specified
destination in a nondescript box, sent by Ozone Media
Corporation. The OzoneToys.com logo is not present anywhere on
our packaging or return label, nor is any description of the
package contents.
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Q6: What will appear on my credit card statement?
Your invoices or credit card statements will not
give any indication of the nature of your purchase from
OzoneToys.com. All financial transactions are processed in the
name of our parent company Ozone Media Corporation, and this is
what appears on every statement and invoice you will receive from
us.
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Q7: Will I receive follow-up material?
Ozone values you as a customer and respects your
privacy. Coupons, product brochures or other promotional
literature may be packaged inside your Ozone purchase, but you
will never receive unsolicited materials from OzoneToys.com. At
any time, however, you may request Ozone literature. As with all
Ozone shipments, it will be sent in nondescript packaging from
Ozone Media Corporation.
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