Ozone :: Frequently Asked Questions
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"Beyond always having good stuff at great prices, I appreciate the prompt and courteous customer service I always get from Ozone. My wife and I are very satisfied clients of your company."
-- Marcelo M., Trois Rivières, QUE
FREQUENTLY ASKED QUESTIONS
If you're searching for answers to questions about shipping, security or general care and maintenance of your favourite Ozone toy, you're in the right place. Get answers to some of our most commonly asked questions. Have a question we haven't covered? Please let us know! We'll promptly respond to your Email and point you in the right direction.
PRIVACY AND SECURITY
Q1: How secure is OzoneToys.com?
Q2: Does OzoneToys.com protect my privacy?
Q3: What does OzoneToys.com do with my personal information?
Q4: Do I need to register with OzoneToys.com?
Q5: How will my order arrive?
Q6: What will appear on my credit card statement?
Q7: Will I receive follow-up material?
Q1: How secure is OzoneToys.com?
At OzoneToys.com, the security of your personal and financial information is our number one priority. Rest assured that every Ozone transaction is safeguarded by 128-bit encryption, ensuring a security level similar to Ebay or Amazon. For a closer look at our security procedures, please visit our Privacy and Security section. Top
Q2: Does OzoneToys.com protect my privacy?
ABSOLUTELY. Ozone's mandate is to treat each order and customer enquiry with the utmost discretion. Customers are the lifeblood of Ozone, and we stake our reputation on ensuring the privacy and confidentiality of each and every visitor to OzoneToys.com. Top
Q3: What does OzoneToys.com do with my personal information?
If you are a registered customer, your personal information will be safeguarded on our secure servers for your convenience. If you choose to make a purchase without registering with OzoneToys.com, your information will be kept for the duration of the financial transaction, and then destroyed. Some companies earn incremental revenue by selling or trading customer information. Rest assured that this will never happen at Ozone. Top
Q4: Do I need to register with OzoneToys.com?
Registration is a customer convenience, not a requirement. If you're a frequent visitor and make multiple purchases over time, registering with Ozone will safeguard your credit card information and mailing address to facilitate your checkout process. Registration also provides membership benefits, such as volume discounts. Top
Q5: How will my order arrive?
We recognize that most Ozone customers want to maintain their privacy when ordering our products. Any product you purchase from OzoneToys.com will arrive at your specified destination in a nondescript box, sent by Ozone Media Corporation. The OzoneToys.com logo is not present anywhere on our packaging or return label, nor is any description of the package contents. Top
Q6: What will appear on my credit card statement?
Your invoices or credit card statements will not give any indication of the nature of your purchase from OzoneToys.com. All financial transactions are processed in the name of our parent company Ozone Media Corporation, and this is what appears on every statement and invoice you will receive from us. Top
Q7: Will I receive follow-up material?
Ozone values you as a customer and respects your privacy. Coupons, product brochures or other promotional literature may be packaged inside your Ozone purchase, but you will never receive unsolicited materials from OzoneToys.com. At any time, however, you may request Ozone literature. As with all Ozone shipments, it will be sent in nondescript packaging from Ozone Media Corporation. Top
 
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